We are always looking for ways to improve our lives and how we accomplish things, and the healthcare industry is no different. In fact, patients in this industry are constantly looking for ways to improve their health on their terms. Read on to learn why the future of healthcare should be primarily focused on customer service.
1. Patients Determine the Future of Healthcare
Take a look at any industry… what is the greatest determining factor of whether a product or company succeeds? Whether they have the customers to fund it.
The same can be said about the future of healthcare. Whether a patient uses or returns to your facility depends on a number of factors: distance, cost, bedside manner, etc. The overarching category is customer service. This means that your facility’s ability to grow is based on how it is viewed by the patients who visit it. Good experiences lead to better reviews, higher communication between patients and doctors, and an overall increase in patients.
2. Growing Competition
Another aspect facilities need to be aware of is the amount of growing competition in the healthcare space. Chief Healthcare Executive explains: “Health systems need to act with urgency in improving the consumer experience, since hospitals are facing growing competition in the healthcare market,” said Mark Sevco, president of UPMC Hospitals.
What does this mean for your facility? In order to become the future of healthcare, you must stay ahead of the competition, especially if you are located in highly-populated locations.
3. What We Know About Healthcare Patients
Lastly, to understand how to move forward in healthcare, we have to understand what our patients want and need from us.
Patients today are cost-focused. With the current state of the economy, people are more cautious about where they spend their hard-earned dollars. They may even delay care if they do not deem it necessary.
Patients are also technology-focused. We live in a society where when people want something, they want it yesterday. They don’t want to call around, playing a back-and-forth game to set appointments or manage their prescriptions. They want to utilize the technology at their fingertips to get answers to their questions, make plans, and connect with their healthcare providers easily.
How Can You Become the Future of Healthcare?
In order to become the future of healthcare, you must take these three aspects into consideration. Your patients will either drive you forward or make your facility obsolete.
The best way to put your patients first is by utilizing a technology-based platform. This meets customers where they are on every level. They are provided better care, which means they are more likely to return. The facility stands out against the competition that does not have these measures in place. Lastly, utilizing a healthcare platform allows the patient to save costs on unneeded extra visits and get them answers quickly.
Notivate Health allows you to meet all of these needs and more. Utilizing this platform in your facility will ensure that you become the future of healthcare wherever you are located.
If you would like more information on how this platform can benefit you and your patients, contact us to schedule a demo today.