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How to Use Mixed Methods Research

How to Use Mixed Methods Research

There are so many different options for performing research on your patients and what their needs are. Although they all have their pros and cons, one of the best ways to get the most accurate results is through mixed-methods research. Let’s briefly discuss these different methods and how you can combine them to get the full picture.

Text Research

This method can be seen in two different ways: typical, paper surveys, like the HCAHPS survey or text message surveys.

After your patient leaves the facility, they may receive a textual survey in the mail to reflect on their experience and provide feedback. This is a much slower method as it must be mailed to the patient and then mailed back.

Your facility could also use text messaging to gather responses and patient feedback. However, it’s important to recognize that if you use this method, you need to have a secure, HIPAA-complant SMS platform so that your patient’s data stays secure and private. 

In-Patient Exit Interviews

Another popular option for gathering patient data is through in-patient exit interviews. This is a great method for gathering data before the patient leaves the facility and is also helpful to ensure the patient has any final questions answered and leaves with a positive experience. 

To make the most of these exit interviews, providers may have specific questions they ask, but it should feel more like a conversation. This allows the patient to feel like their provider is actually listening to their responses, not just gathering information for mixed-methods research.

Phone Research

A few days after the visit, you could also perform phone-call research. This gives a more personal feel than an email because there is someone listening on the other line. 

Phone research should also be used as an opportunity to clear up any patient concerns or direct patients to additional information should they need it.

Email Research

Similar to phone research, an email could be sent to the patient a few days after the visit to check in and clear up any concerns, as well as give the facility some valuable information. This method allows the patient to fill out questions on their own time and can gather greater details than a text survey alone.  There are plenty of survey options out there, but similar to text messaging, you should be using a platform that can keep your patient’s information private and secure.

Web-based Surveys

Many of Notivate’s healthcare customers combine email, text and web-based surveys. Sending an email or text message that links to a secure and personalized landing page to gather data, web-based surveys allow you to ga

Performing Mixed Methods Research

In order to perform mixed methods research, you would use a combination of the previously-mentioned methods. This allows you to fill in gaps left from one method by using a secondary measure.

One article explains that mixed methods research combines the quantitative data that the provider would perform by looking through patient data and other research that provides numerical data. Then, they can combine this information with qualitative research through the methods discussed in this article. 

For example, the data from an in-person exit interview could be used or “rolled over” for an SMS survey sent a few hours after the patient leaves the facility. This method of mixed methods research allows you to build upon the data you learned previously to ensure that your patient’s care is continuously monitored. In addition, they won’t simply be answering the same questions over and over again with each survey sent.

Additionally, you could use mixed-methods research to reach the patient in multiple ways. If they are not responsive using mail-in surveys, you could try email. Or, if they aren’t responding to an email, you could try a phone call. This ensures that you have multiple touchpoints to connect with a patient and gather the information you are looking for. 

Lastly, you can use mixed methods research to combine what your providers know about the patient and their conditions and compare it to the data they receive from these surveys. This will allow you to better treat patients with these same conditions or concerns in the future.

Mixed Methods Research with Notivate’s Platform

Notivate’s platform makes mixed methods research easy to perform. With our different EHR integrations, you can track previously-submitted data, contact information, and send out private and encrypted messages or surveys via email, text or phone to gather information. If you would like more information on how you can use Notivate’s platform to perform research, contact us today.

 

Utilizing Patient Support Programs in Healthcare

Utilizing Patient Support Programs in Healthcare

You may be familiar with Maslow’s Hierarchy of Needs. This focuses on the idea that people cannot properly thrive unless they have specific needs met. It is also possible to apply this same idea to healthcare. Here are some ways to use patient support programs to ensure your patients receive the care they need.

Tier 5: Finances

Before patients can feel comfortable receiving care, they need to know that they can actually afford the services they need.

This is a major concern for many people. In order to increase that confidence and move up the hierarchy, your facility can provide ways to work with insurance and options for patients who need financial support.

Tier 4: Logistics

The next step up the hierarchy is having patient support programs that ensure your patients have access to the knowledge they need for their care. This can include anything from understanding when their next appointment is, to being able to easily pick up their prescribed medications.

Tier 3: Administration of Care

In order to continue providing patient support programs that put their needs first, you should also consider how the patients are receiving care in your facility. Your patients should feel comfortable speaking to their providers, and providers should spend the necessary time to ensure patients’ needs are met. 

This all goes back to a patient feeling secure and confident in their care. From the moment they enter your facility, patients should feel that their concerns are answered, and their needs met.

An image showing a healthcare hierarchy of needs

Healthcare hierarchy of needs

 

Tier 2: Communication

Patients need to feel that their providers are on their side. This includes a very important aspect of the patient support programs: communication.

In order to support your patients in this area, it’s important to have clear lines of communication. Understanding your patients and what information they need is crucial to their support. In addition, it should be easy for patients to ask and receive answers to their questions. Utilizing a secure messaging application, such as the one found in Notivate’s platform, allows patients to communicate in real-time and get answers to the questions they have.

Tier 1: Confidence

Finally, the top of this patient support program’s hierarchy is confidence. At this point, the patient has all of their questions answered, knows how they will receive and pay for care, and has had a good experience receiving care. All of these lead to the patient feeling confident in the care they are receiving and the next steps in treatment. 

No matter what your patient is dealing with, being able to meet them on all five steps of the hierarchy ensures that they are ready to move forward and that your facility has excelled in providing a quality patient experience.

If you would like to hear more about how Notivate’s platform can help you create this superb patient experience and ensure that patients have the ability to communicate their needs with their providers, contact us for more information.



Ensuring Your IoMT Infrastructure is Prepared Against Cyber Warfare Attacks

Ensuring Your IoMT Infrastructure is Prepared Against Cyber Warfare Attacks

Whether it’s in your facility, in a patient’s home, or a device worn on the patient, medical devices connected to the IoMT have become a major part of our healthcare system. They provide additional insights and assist healthcare professionals in a variety of day-to-day tasks. On top of that, they ensure that patient’s needs are met quickly. However, one of the biggest concerns with the IoMT infrastructure in a facility is its security. Here is what you need to know about the IoMT and how your facility can be prepared against cyber warfare attacks.

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