With the development of virtual EHR platforms, the care of patients has never been more complex. Today’s EHR integrators at healthcare facilities face the challenge of keeping up with numerous pieces of technology while ensuring patient deliverables are uninterrupted, aiming for a frictionless experience for your patient community. The best way to handle this challenge is by figuring out how these technologies can improve your patient’s experience during their stay in your facility and also focusing your energy on pressing issues as they arise.
According to the Agency for Healthcare Research and Quality, in 2018, a total of 3.8 million patients were readmitted to the hospital within 30 days, with an average readmission rate of 14 percent and an average readmission cost of $15,200, resulting in a total readmission cost of over $57B. For hospital administrators, it’s important to find ways to mitigate readmissions in part because Medicare payments are tied to readmittance rates. But, what’s more important than Medicare payments and facility revenue, is the health of your patients. Patient-first-focused administrators use all the tools in their arsenal to make sure patients are pleased with their experience, and discovering how patients feel about their stay begins with discovery and understanding.