Communication tools in healthcare are highly beneficial for several reasons. The tools your facility uses can improve the relationship with your patients and make organizing and delivering information much easier. Here is how a communication tool such as Notivate can improve three aspects of your patient’s care.
Access and Operational Needs
First, using communication tools in healthcare meets basic access and operational needs. Being able to contact your patient and allowing them to set up appointments with ease can make the process of patient interaction clear from start to finish.
Additionally, a HIPAA-compliant, secure platform lets you to keep all of your patient’s information in a protected place. Rather than spending time in the office catching up on missed information, patients can easily share what is needed with your office to keep their appointments running smoothly.
Reminders, setting up appointments, and e-registration are all major parts of using communication tools in healthcare. These “behind the scenes” tasks are the baseline of your patient’s appointment. Giving them the ability to share this information beforehand can improve your office functions and patient relationships all in one.
Communication tools in healthcare are also essential for meeting the clinical needs of your patients. Tools with a secure chat feature make it easy for patients to reach out with additional questions or for providers to share important visit, lab, and medication information.
For providers, having the patient’s history all in one place can improve patient relationships. Your patients want to know that their provider understands their individual circumstances and can give them the help they need. A communication tool can give patients peace of mind because their provider can quickly and easily get the information they need to improve patient outcomes and patient satisfaction.
Lastly, communication tools in healthcare can also help your facility meet the patient’s financial needs. Applications such as e-registration allow patients to update payment and insurance information before they even enter the office. Additionally, using a communication tool like Notivate can actually lead to fewer costs for the patient. By using patient surveys after visits, patients have the opportunity to share any concerns they have or show providers where they may need follow-up care. This can prevent unnecessary readmissions from occurring because the patient’s needs will be met before they escalate.
Communication Tools in Healthcare are Essential
An article in The Hospitalist explains that “good communication between doctors and patients… directly results in better clinical outcomes, reduced costs, [and] greater patient satisfaction.” Clearly, quality communication tools in healthcare meet all of these and more. There is more to the doctor-patient relationship than the visit. It extends beyond the time the patient is in the office and your communication tools should reflect that.
If you would like to learn how Notivate’s platform can improve communication in your facility, book a demo today.